FAQ

Frequently Asked Questions

Q: How can I connect with The Surprise Shop?
A: We’d love to hear from you! Email us at thesurpriseshopllc@gmail.com or call during store hours at (573) 468-6932.

Q: Do you ship nationwide?
A: Absolutely! We ship to every state in the U.S. Shipping rates are calculated at checkout—no surprises.

Q: Where do our packages set sail from?
A: All orders depart from our Sullivan, Missouri location at 104 W Main St, Sullivan, MO 63080.

Q: When will my order ship?
A: We process and ship most orders within 4 business days. During peak seasons we aim for 1 business-day turnaround.

Q: What shipping methods do you offer?
A:

Standard (3–7 business days)

Q: How can I track my package?
A: As soon as your order ships, we’ll email you a tracking number. Click the link to follow your package’s journey.

Q: Can I modify or cancel my order?
A: Contact us within 12 hours of placing your order. After that, it may already be in transit.

Q: What payment methods do you accept?
A: We accept VISA, Mastercard, American Express, and PayPal for both shipping and in-store pick-up orders.

Q: What if my package goes missing?
A: If your shipment doesn’t arrive within 30 days, we’ll issue a full refund—no questions asked.

Q: When can I pick up my order in-store?
A: In-store pick-up is available during our regular business hours. We’ll send a confirmation email once your order is ready.

Q: I have other questions—where can I get help?
A: For any additional inquiries, email thesurpriseshopllc@gmail.com or call (573) 468-6932. We’re here to make your experience legendary!