FAQ
Q: How Can I Connect with The Surprise Shop?
A: We'd love to hear from you! Reach out via email at thesurpriseshopllc@gmail.com or give us a call during store hours at (573) 468-6932.
Q: Do You Ship Globally?
A: Currently, we do not offer shipping services. All purchases are available for in-store pick-up only at our location in Sullivan, Missouri.
Q: Where Do Our Packages Set Sail From?
A: Since we do not ship items, all purchases are picked up directly from our store at 134 W Main St, Sullivan, Missouri, 63080.
Q: Can I Shake Things Up with My Order?
A: We strive for efficient service. If you need to make changes or cancel your order, please notify us within 12 hours of placing it. Once processed, orders are for in-store pick-up only.
Q: What Magic Spells Do We Accept for Payment?
A: Payment is easy! We accept major credit cards like VISA, Mastercard, and AMEX, as well as PayPal, for in-store pick-up orders.
Q: When Can I Pick Up My Order?
A: Orders are available for pick-up during our regular store hours. We'll have your items ready promptly once your order is confirmed.
Q: What if I Have Concerns About My Order?
A: Your satisfaction is our priority. If you encounter any issues with your order, please let us know. We're here to ensure your in-store pick-up experience is smooth and enjoyable.
Feel free to contact us if you have any further questions. We're dedicated to providing you with an exceptional shopping experience at The Surprise Shop!
Q: What Payment Methods Do You Accept?
A: Making payments is a breeze! We accept all major credit cards – including VISA, Mastercard, and AMEX – as well as PayPal for your convenience.
Q: When Will My Package Arrive?
A: Ahoy there! During peak seasons, we work diligently to ship orders within one business day. Please note that delivery times may vary due to high demand experienced by couriers like UPS, USPS, and FedEx.
Q: What Happens if My Package Goes Missing?
A: Rest assured, adventurer! If your order mysteriously disappears and hasn't arrived within 30 days of shipment, you're entitled to a full refund with no questions asked. Your satisfaction is our top priority!
Still have questions? Feel free to reach out to us anytime. We're committed to making your shopping experience as delightful as possible.