FAQ

Q: How Can I Connect with The Surprise Shop?

A: We'd love to hear from you! Feel free to shoot us an email at thesurpriseshopllc@gmail.com, where our dedicated customer service team is ready to assist you. You can also give us a ring during our regular store hours at (573)-468-6932.

Q: Do You Ship Globally?

A: While we're not hopping across oceans just yet, we're gearing up to make worldwide deliveries in the near future.

Q: Where Do Our Packages Set Sail From?

A: All our packages embark on their journeys directly from our beloved store at 134 W Main St, Sullivan, Missouri, 63080. Each parcel is lovingly handled to ensure it reaches you in perfect condition.

Q: Can I Shake Things Up with My Order?

A: We're all about lightning-fast order processing, so if you'd like to make any changes or stage a cancellation act, make sure you raise the curtain within 12 hours of placing your order. After that, our show must go on, but you can always return the order for a full refund upon receiving it.

Q: What Magic Spells Do We Accept for Payment?

A: We're spellbound by convenience! You can settle your bill with all the major credit cards – VISA, Mastercard, AMEX – or use the enchanting powers of PayPal.

Q: When Will My Treasure Chest Arrive?

A: Ahoy there! During peak holiday seasons, we're firing on all cylinders to process labels and send your treasures on their way within one business day. Please be aware that couriers like UPS, USPS, and FedEx are experiencing high demand during this time of year.

Q: What if My Parcel Gets Lost in the Bermuda Triangle?

A: Fear not, adventurer! If your order mysteriously disappears and doesn't arrive within 30 days of shipping, you're in for a full refund, no questions asked. Your satisfaction is our treasure!

Still have questions? Don't hesitate to contact us; we're here to make your shopping experience as enchanting as possible.